At SiftHub, we are on a mission to make the life of sales and solutions teams more efficient and help them to focus on selling. SiftHub AI Sales Engineer empowers sales and pre-sales teams to improve win rates and close deals faster. SiftHub is an AI platform that acts as a central hub to collate and sift through all your content scattered across multiple repositories and tools such as Drive, Sharepoint, Confluence, CRM, Slack, product knowledge base. 

As a Client Success Manager, you'll be at the forefront of our customer interactions, ensuring seamless onboarding, fostering strong client relationships, and driving the success and satisfaction of our valued clients

Whether you're an AI expert or an aspiring one, SiftHub offers an environment that supports and challenges you, enabling your growth and success. Join us today and help us shape the future of AI for enterprises!

Responsibilities

• Lead the onboarding process and training sessions for clients
• Act as the primary point of contact for assigned clients, understanding their business goals and aligning our solutions to meet their needs
• Ensure all client reported issues are tracked, communicated to the product & engineering teams along with timely resolution
• Proactively monitor account health and address any potential issues before they impact customer satisfaction
• Cultivate strong relationships with key stakeholders, turning satisfied clients into enthusiastic advocates
• Stay informed about product updates and communicate relevant information to clients
• Gather feedback and insights from clients to contribute to product improvements and roadmap decisions
• Work closely with the leadership to ensure timely renewals and identify upsell opportunities
• Develop strategies to increase customer retention and reduce churn

Requirements

• Bachelor's degree in Business, Marketing, or a related field
• 4+ years of experience in a client success, account management, or similar client-facing role in B2B SaaS domain
• Excellent communication, presentation and interpersonal skills with the ability to build strong client relationships
• Demonstrated experience in successfully managing clients in North America 
• Strong problem-solving abilities and a proactive approach to addressing customer needs
• Proficiency in using tools such as HubSpot, Jira, FreshDesk, ZenDesk, GSuite tools 
• Ability to thrive in a fast-paced, startup environment and adapt to evolving priorities
• Ability to work in the US time zone (6 pm - 3 am IST)